Collecting of information
The personal information that we collect includes your name, address, city, state, zip, telephone number, e-mail address. In addition, we may collect your credit card information as part of a donation that you make. We may use your information to process your donation, issue a tax receipt for your donation, or process your purchase. We may also use your information to add you to our mailing list for monthly newsletters and other organizational communications. If we add you to our mailing list, you will always have the option to be removed from that list at any time. If we collect your credit card information, it will only be used to process your donation or purchase.
To remove your name
If you would like to be removed from our mailing list, please use the “contact us” page on our website. Simply give us your name and address and indicate your desire to be removed from our list in the comments section of this form. You may also call our office at (417) 823-8998 to be removed from the mailing list. To be removed from our email list, simply click on the unsubscribe link provided on each email and follow the instructions.
No sharing of personal information
Convoy of Hope will never trade, share or sell your personal information with anyone else, nor send donor mailing on behalf of other organizations. We guarantee that your identity will be kept confidential. Your personal information will only be used for internal Convoy of Hope purposes.
Convoy of Hope uses Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. With the SSL technology, the credit card information you enter while making a donation or purchase will be encrypted before traveling over the internet. After we receive your credit card information, it is only used to process your donation or purchase.
Data we collect automatically: When you interact with us through the Services, we receive and store information such as IP address and other activities within the Services. We may store such information or such information may be included in databases owned and maintained by affiliates, agents, or Service providers. The Services may use such information for collective data analysis.
We retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it, or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for an additional period of time.
We take reasonable steps to protect the information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee protection and we recommend that you take special care in deciding what information you provide to us through non-secure means.
Your data rights and choices
You can unsubscribe from our communications by following the “opt-out” guidance within those communications. You are also able to “opt-out” from cookie-related processing by following the instructions in “Other Information.” Individuals in the European Economic Area, Canada, Costa Rica, and some other jurisdictions outside of the United States have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them (in some cases in portable form), and to obtain its correction, update, amendment, or deletion in appropriate circumstances. They may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent. These requests will not affect our ability to continue processing data in lawful ways.
How can I access the personal data you have about me?
If you would like to submit a data access request, you can do so by submitting an email request to [email protected] We will then start the process and provide access to the personal data that we have on you within 30 days.
How do I correct, update, amend, or delete the personal data you have about me?
In addition to the functionality available through our Services, you can request other modifications from us directly at [email protected] We ask that you include an explanation of what data right you are seeking to exercise. For your protection, we may take steps to verify identity before responding to your request.
How do I object or restrict the manner in which you process my personal data?
You have the right to ask us to stop using or limit our use of your personal data in certain circumstances. We offer you the ability to restrict the processing of your data for specific uses, which can be submitted to [email protected] Individuals in the European Economic Area have the right to “opt-out” of all of our processing of their personal data for direct marketing purposes. To exercise this right, please follow the “Opt-out” instructions as provided in any of our communications or submit a request to [email protected] The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to file a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our best to resolve your concern.
Last Modified: 10/02/2018